User Privacy & Transparency

How we handle and protect your data

Last updated:

1. Data We Collect

LuckyVei.com is committed to protecting your privacy. We collect minimal personal data and only when strictly necessary. The types of information we may collect include:

Contact Form Data: When you submit our contact form, we collect your name, email address, subject selection, and message content. This data is provided voluntarily and is used solely to respond to your enquiry.
Usage Data: We may collect anonymised, non-personally identifiable data about how you interact with our Website, including pages visited, time spent, browser type, device type, operating system, and referring URLs. This is collected through cookies and similar technologies.
Cookie Data: We use cookies to remember your preferences (such as age verification and cookie consent) and to analyse traffic patterns. For full details, see our Cookie Policy.

We do not collect financial information, gambling history, or any sensitive personal data.

2. How We Use Your Data

The data we collect is used for the following purposes:

To respond to contact form submissions and customer enquiries
To improve our Website's content, layout, and user experience
To analyse aggregate traffic and usage trends
To maintain the functionality and security of the Website
To comply with legal obligations under UK law

We do not sell, rent, or trade your personal data to third parties. We do not use personal data for automated decision-making or profiling.

3. Cookies

Our Website uses cookies — small text files placed on your device — to enhance functionality and analyse usage. We use essential cookies (required for basic Website operation, such as age verification and cookie consent storage) and may use analytics cookies to understand traffic patterns. You can manage your cookie preferences through your browser settings. Disabling cookies may affect certain features of the Website. Please read our Cookie Policy for comprehensive information about the cookies we use.

4. Third-Party Services

Our Website contains links to third-party gambling operator websites. When you click on these links, you leave LuckyVei.com and are subject to the third party's own privacy policy and terms. We are not responsible for the data collection or privacy practices of any external website. We may use third-party analytics services (such as Google Analytics) that collect anonymised usage data. These services have their own privacy policies governing how they process data.

5. Affiliate Transparency

As part of our affiliate partnerships, clicking on operator links may result in the operator's website placing its own cookies on your device to track the referral source. This enables us to receive commission for referrals. The data shared in this process is limited to referral source identification and does not include any personal information you have provided to LuckyVei.com. We are transparent about this relationship and encourage you to review each operator's privacy policy.

6. Your Rights (UK GDPR)

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights regarding your personal data:

Right of Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can ask us to correct inaccurate or incomplete data.
Right to Erasure: You can request the deletion of your personal data in certain circumstances.
Right to Restrict Processing: You can ask us to limit how we use your data.
Right to Data Portability: You can request your data in a structured, commonly used format.
Right to Object: You can object to certain types of processing, including direct marketing.
Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us using the details below. We will respond to your request within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

7. Data Retention

Contact form data is retained for up to 12 months after your enquiry is resolved, after which it is securely deleted. Cookie and analytics data is retained in anonymised form and cannot be linked to individual users. We review our data retention practices annually to ensure compliance with UK GDPR principles of data minimisation.

8. Security

We take reasonable technical and organisational measures to protect the personal data we hold from unauthorised access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Contact

For any privacy-related questions, data requests, or concerns, please contact us:

Email: support@luckyvei.com
Address: 47 Marshall Street, London, W1F 9BA, United Kingdom